How may we help you?

Q. How can I make an appointment?
A. You can make an appointment by calling our office at (863) 294-2332.

Q. I just made my first appointment to see Dr. Klein. What medical and other information do I need to bring with me?
A. For your first visit to Central Florida Eye Care, we would like you to bring a list of medications that you currently take. We need to know if you have allergies to any medications and we want you to bring all of your current prescription eyewear. If you are coming in as a new patient, or have not seen Dr. Klein in the new office, please download and complete the New Patient Package prior to your appointment. Also, please bring your insurance cards, a photo ID, and a referral from your Primary Care Physician if required by your insurance company. If you have been diagnosed with glaucoma or are a glaucoma suspect, copies of your eye care records and any glaucoma testing (visual fields, optic nerve photos or optic nerve analysis) would aid Dr. Klein and his staff to understand your ocular history.

Q. My regular doctor is sending me to Dr. Klein to treat a specific medical problem with my eyes. Will my health insurance cover something like this?
A. Generally speaking, if your primary care physician refers you to Dr. Klein for a medical reason, most health insurance policies will cover the visit. It is always a good idea for you to check with your insurance company first if you have questions about your coverage.

Q. I've used the same optician for years to have my eyeglass prescriptions filled. If I start seeing Dr. Klein for my eye exams, can I still return to my optician to get my glasses?
A. You may have your eyeglass prescription filled by the optician of your choice.

Q. What are your payment options?
A. Co-payments, co-insurance, and payment for services that are not covered by insurance must be rendered at the time of the visit. We gladly accept personal checks, Visa, Master Card, American Express and debit cards. In addition, we accept the CareCredit healthcare credit card. CareCredit can help pay for medical procedures and treatments more manageable. At Central Florida Eye Care, we can help you apply for CareCredit while you're in the office, or you can apply directly by visiting their website here.

Q. I’ve been a patient of Dr. Klein’s for many years and would like to refer your office to my friend. What do I or he need to do next?
A. We appreciate your referral. Your friend may call our office to request an appointment. We will then send him a new patient packet to complete prior to his appointment.

Q. What can I expect from a comprehensive eye examination?
A. A comprehensive eye exam will evaluate not only how well you see, but also identify potential eye diseases. Some eye diseases, such as glaucoma and macular degeneration, can result in serious vision loss if not detected and treated early. Often patients with these diseases don´t experience any visual symptoms before vision loss occurs. You can expect to be in our office for about an hour and a half when you come in for your eye exam. A medical history will be taken, followed by a measurement of your vision. Then, a sequence of tests will be performed to determine the health of your eyes. Your eyes will be dilated, so expect increased light sensitivity and blurred vision for a few hours following the exam. If you are being seen for a surgical consultation, you can expect to be in our office slightly longer to complete additional testing.

Q. Will it be okay for me to drive myself home from my eye exam?
A. If your eyes were dilated, we recommend that you be driven home. However, with dilation most patients' ability to drive usually is unaffected. You will probably be sensitive to bright light for a few hours following your exam. We recommend that you bring sunglasses with you to wear after your exam. We can provide you with dark lenses if you ask for them and most patients are usually visually comfortable after their exam.

Q. I take my health very seriously and like to know everything I can about a doctor's examination and treatment. How does Dr. Klein feel about patients who ask a lot of questions about their care?
A. We take your health very seriously as well and encourage questions so that you understand your condition and how your therapy is designed specifically for you. We encourage every patient to write down questions that they want to ask the doctor or staff before their visit. It's important to us that our patients understand the care we provide to them.

Q. Another doctor has recommended I have eye surgery. I'd like to get a second opinion from you before making a decision. How should I proceed?
A. You may call our office and request an appointment for a surgical second opinion. We will try to provide you with the information that you need to make a well-informed decision regarding your surgery.

Q. I think I am having an eye emergency. Can you see me today?
A. If you have a condition that you consider to be an emergency, we want to see you and will make every attempt to work you into our schedule that day. There may be a wait while we make an opening for you but we will see you as soon as possible.

Q. What if I have a question about my eyes but I don't want to make an appointment to see the doctor?
A. As a patient of Central Florida Eye Care you may call our office with your question and an ophthalmic technician will return your call within 24 business hours with an answer or recommendation.

Q. What is a refraction? I have Medicare coverage, why do I have to pay out of pocket for a refraction?
A. A refraction is a test your doctor uses to determine your best-corrected vision and may be necessary during a medical eye exam. Because it is often used to determine how well you see with prescription eyeglasses, Medicare and most commercial insurance companies consider it to be “routine eye care” and will not pay for this portion of your exam. Frequently, however, it is necessary to perform a refraction even when the purchase of new glasses is not anticipated. If there has been a decrease in vision as noted in your vision test, we must determine if a change in glasses will improve vision. If not, then we must search for an alternative reason for the decreased vision. Medicare pays for medical and surgical eye care only. Medical and surgical eye care includes treatment for diseases such as glaucoma, diabetes, cataracts, eye infections, and any other eye related problem. If a refraction is done in the course of your exam, you will be asked to pay the $20.00 refraction charge at the end of your office visit.

Q. I think I have something wrong with my eyes, but I’m not sure. Will my medical insurance cover the visit?
A. Many patients put off seeing their eye doctor thinking Medicare or their insurance company will not cover their eye care. Medicare and most insurance plans do cover office visits especially for glaucoma, diabetes, cataracts and other medical conditions that can affect your eyesight. Please feel free to call our office if you have any questions regarding your eye care needs.

Q. How would you like to pay on your account? 
A. We have several ways for you to pay on your account.


We accept payments to your account over the phone with the use of a Visa, Master Cared, Discover and American Express. To pay by phone with a credit card, please call our office at (863) 294-2332.


You can always pay your patient bill by mailing your check or credit card information to the address on your statement, or to our office address:

Central Florida Eye Care
Patient Accounts
122 E. Central Avenue
Winter Haven, FL 33880 

(863) 294-CFEC (2332)

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